Customer Service Representative

About the job

We are looking for a Customer Service Representative to join the team at our Hauling site in Monroe, LA.

Job Responsibilities:

• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

• Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.

• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

Requirements:

• 1-2 years of Customer Service experience in a high call volume atmosphere

• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required

• Excellent organization and communication skills

• Ability to analyze and solve problems. Gather data, compile information, and prepare reports

What We Offer:

• Full benefits – medical, dental, and vision

• 401(k) with dollar-for-dollar match up to 5%

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.