Ambry Genetics Corporation
Customer Support Representative I
Ambry Genetics Corporation is hiring a Customer Support Representative I in Remote - California, United States of America. Posted September 14, 2026.
Job at a glance
- Company
- Ambry Genetics Corporation
- Location
- Remote - California, United States of America
- Workplace
- Remote
- Employment
- Full-time
- Sector
- Customer Support
- Posted
- September 14, 2026
About the job
Compensation: $24.00
The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision.
DUTIES AND RESPONSIBILITIES:
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Provide support to clients in a timely and professional manner.
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Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party.
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Document client interaction within Ambry systems completely and thoroughly. Maintain follow-up work lists as assigned
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Review, identify, and process documents appropriately.
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Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
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Document client interaction within Ambry systems completely and thoroughly. Demonstrates two or more of the following skills and abilities:
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Organize and attach documents to its corresponding case.
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Real-time direct client communication.
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Inter-departmental communication and coordination.
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Preliminary billing and insurance knowledge.
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Communicate intermediate knowledge of Ambry products and systems to internal
EDUCATION AND KNOWLEDGE:
- Possesses a high school diploma or higher (Bachelor's degree preferred, but not required)
- Previous experience in health care or clinical laboratory preferred
PRIVACY NOTICES
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