Dealer/Dual Rate Supervisor

About the job

Provides direct and general supervision to Table Games staff in order to ensure effective and efficient gaming operations. Creates and ensures dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers.

Responsibilities

1.            Staff, schedule, evaluate, train, develop, monitor and lead  team members in such a manner to maintain a positive employee relations culture. Recommend wage increases, promotions, demotions, discipline and other employment actions for team members

2.            Motivate and supervise staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives.

3.            Assist with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures.

4.            Maintain, through supervision, a continuous awareness of all Table Games activity within assigned section(s); Report any suspected irregular or illegal gaming practices to the Table Games Assistant Shift Manager to maintain the integrity of the gaming tables

5.            Evaluate guest play and extend complimentary services to support extended play.

6.            Resolve customer and employee complaints.

7.            Ensure procedures for opening and closing of the Table Games are followed according to established procedures.

9.   Maintains awareness of how each game stands with respect to player limits, special

customers, wins/losses, and dealer performance.

10.  Perform other duties as assigned by management.

Qualifications

•              Must be able to obtain and maintain valid gaming license

•              Demonstrated knowledge of various Table Games and previous Table Games supervisor experience

•              Displays excellent verbal and written communication skills

•              Must maintain a professional, neat and well-groomed appearance.

•              Must be able to work varied shifts, including weekends and holidays.

•              Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.

•              Excellent guest service and communication skills.

•              Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.

•              Must present a professional appearance and demeanor at all times.

•              Regular and punctual attendance is required.