Senior Customer Service Representative

About the job

Senior Customer Service Representative - In-Office located at 2330 Commerce Park Dr NE, Palm Bay, FL 32905

Requirement: You must have previous experience working in a call center to be considered

Pay Rate: $16/hr. / Bilingual $17.00/hr

Duties and responsibilities:

• Identify customer questions, complaints, concerns, and overall needs.

• Provide sufficient answers and solutions to all customer queries.

• Handle customer complaints respectfully and professionally.

• Redirect customers to appropriate departments and teams when appropriate.

• Follow up with callers on complaint/question status, ensure resolution.

• Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.

• Follow all communication procedures, policies, and guidelines during every customer interaction.

• Perform duties and responsibilities with our customers' satisfaction as your number one priority.

Education:

• High school diploma or equivalent (GED) required.

Experience & Abilities:

• Minimum one year of Call Center experience required.

• Helpful, friendly customer service experience is required.

• Able to talk on the phone and navigate a computer at the same time.

• Able to read notes within the computer system to answer questions.

• Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.

• Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).