Casino Host, Senior Executive

About the job

• Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready‑to‑learn attitude.

• Greets guests and team members warmly and professionally, supporting our Family Style Service culture.

• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.

• Generate casino revenue from an assigned, active database and from new VIP accounts to achieve gaming revenue goals as set by the management team.

• Effectively use marketing and upscale sales techniques to develop and maintain relationships with valued VIP customers, to secure their long-term loyalty.

• Participate in special events and social functions with targeted guests, gaining quality customer-facing time to build relationships.

• Make appropriate use of available resources:  CSB’s and other travel channels, external events, brand and tiered events, direct mail offers, and discretionary comp authority.

• Effectively sell Total Rewards to targeted customers; persuasively communicate the value of reward credit portability, tier status, and the recognition inherent to Total Rewards.

• Anticipate, respond to and consistently meet or exceed the hospitality and gaming needs of guests.

• Ensure seamless hand-off of guest itineraries for flawless on-property execution by the VIP Host hospitality team and operating departments: Casino, Hotel, Transportation, F&B, and Cage.

• Plan, coordinate, and lead both on and off-property VIP events.

• Handle difficult guests and situations in a calm, professional and prudent manner.

• Fully comply with all applicable rules, regulations, laws and policies.

• Conduct yourself with highest levels of integrity and honesty.

• Respond to and consistently meet the needs of internal clients.

• Support and cultivate new ideas and methods to deliver business solutions.

• Identify ways to increase efficiencies or improve products or services.

• Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business.

• Keep track of existing products/services and/or progress on new initiatives.

• Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events.

• Develop skills to handle increasingly complex matters.

• Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

• Politely give consistent, timely and accurate information and find answers when unsure

Responsibilities

• Must be at least 21 yrs. of age.

• Ability to read, write, and understand English.

• Communicates effectively and maintains positive working relationships with guests, coworkers, and management.

• Must pass the required background check.

• Must obtain a Missouri Gaming License

• Report to work in a neat and clean business-business casual clothing. Well-groomed hair and personal hygiene are essential.

• Three to five years casino/hotel, customer service, host or other account management experience required.  Luxury service experience preferred.

• College degree or equivalent experience preferred but not required.

• Ability to think independently in making decisions to maximize customer service experience and program profitability.

• Ability to effectively manage time and perform multiple tasks simultaneously.

• Excellent interpersonal, communication, problem solving and analytical skills required.

• Must have excellent customer service skills.

• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

• Excellent networking abilities.

• Avid member of the local community, including commercial and industry awareness.

• Must be able to listen and respond to visual and aural cues.

• Must have excellent oral and written communication skills.

• Must show proficiency using office equipment and computer applications required for this position.

Qualifications

• Ability to work in a loud, fast‑paced environment while handling multiple tasks under time constraints.

• Requires frequent standing, walking, bending, lifting, reaching, pushing, and pulling throughout the shift.

• Sales Excellence:  Leveraging exceptional service to maximize sales performance

• Passion for Service:  Internally motivated to graciously serve, delight and build player loyalty

• Influence:  Engaging others to succeed

• Customer / Commercial / Market Awareness: Anticipating and listening to customer needs / looking outside our world

• Drive:  Harnessing energy and passion to excel

• Professional Excellence:  Applied functional / business knowledge; professionalism, composure, effectiveness

• Must be able to maneuver throughout casino and hotel areas.

• Must be able to sit, stand, bend, crouch, stoop, kneel, crawl, twist, and balance when performing in front of or interacting with guests.

• Must have manual dexterity to manipulate props and present customers with gifts/prizes.

• Must be able to frequently lift up to 20 pounds.

• Must be able to respond to both visual and aural cues.

• Must be able to tolerate areas containing secondary smoke.

Additional Information

• Job Identification: 90077
• Job Category: Sales and Marketing
• Job Schedule: Full time