Front Desk Agent

About the job

Hourly Rate: $28.14

Hourly Wage : $28.14

Job Status: Casual (0-19 / hours per week)

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Ambassador at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Travel discounts

• Credit Union Membership

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• Forbes Five-Star Rated & AAA Five-Diamond Luxury Resort

• Conde Nast Best Hotel in Oahu 2022

• On-site subsidized employee parking

• Employee breakroom amenities

• Complimentary uniform dry cleaning

• Celebratory Luncheons

• Discounted theme park tickets and rental cars

• Community service opportunities

As a Guest Services Ambassador, a typical day will include:

• Greets and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).

• Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers.

• Informs guests of property amenities, services, hours of operation, and local areas of interest and activities.

• Gathers, summarizes, and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.

• Contact appropriate individuals or departments (e.g., Bellstand, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Ambassador at AAH:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

• The position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.