Valet & Bell Lead (Horseshoe Bossier)

About the job

The Valet & Bell Lead oversees the Valet Parking & Bell Attendants.  Parks and retrieves customers’ passenger vehicles, while providing excellent customer service.

Responsibilities

• Responsible for coordinating breaks, ensuring that training and training follow-up is accomplished, handles guest complaints, gives out WOW’s, and coaches employees.

• Ensures the proper running of the department and that all service standards are being met.

• Follows daily schedule to ensure that all employees are clocking in and out as scheduled.

• Acknowledges, greets and converses in English with customers who leave their car in Valet for parking.

• Drives and parks cars to designated areas of Caesars parking lot.

• Safely returns any cars from the valet parking area back to customers.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications

• Must be able to present a valid Louisiana driver’s license record with no moving violations or traffic citations in the past 5 years.

• Must be able to obtain Responsible Vendor Certification.

• One-year previous customer service experience is preferred, with the ability to provide courteous, friendly and efficient service.

• Previous experience as a Valet Parking Attendant is preferred.

• Must possess excellent communication skills, with the ability to express oneself in a professional, clear and concise fashion.

• Must be able to work any day of the week and any shift.

• Must be able to get along with co-workers and work as a team.

ADDITIONAL REQUIREMENTS

• Must be able to run for extended periods on all types of surfaces, as well as up and down stairs.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed appearance.
• Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion.
• Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.

Additional Information

• Job Identification: 90129
• Job Category: Hotel Operations
• Job Schedule: Full time