Front Office Receptionist

About the job

About the Role

We are seeking an experienced Front Office Receptionist to join a busy, patient-centered medical practice in Shrewsbury, NJ. This role is ideal for a highly organized, tech-savvy professional who thrives in a fast-paced medical environment and takes pride in delivering an exceptional patient experience.

In this role, you will serve as a key point of contact for patients and work closely with the provider and broader team to support daily front office operations. You will help ensure a seamless, professional patient experience from initial scheduling and check-in through check-out and follow-up.

This is a hands-on, onsite role that requires strong communication skills, attention to detail, and emotional intelligence. The ideal candidate is a quick learner, team-oriented, comfortable with technology, and confident balancing multiple responsibilities in a busy practice.

This is not an entry-level role and is hiring ASAP.

What You’ll Do

• Greet and check in patients, creating a welcoming and professional first impression

• Manage patient scheduling, appointment confirmations, cancellations, and rescheduling

• Answer and manage incoming phone calls while providing timely, professional assistance to patients

• Verify insurance information and patient demographics

• Collect copays and patient payments and assist with basic billing coordination

• Maintain accurate patient records and ensure proper documentation in the electronic health record

• Coordinate patient check-out, follow-up appointments, referrals, and other next steps

• Use EHR and practice management systems efficiently and adapt quickly to new workflows, tools, and technology

• Communicate clearly and professionally with patients, providers, clinical staff, and outside offices

• Help maintain an organized and efficient front office workflow throughout the day

• Anticipate practice and provider needs and proactively address administrative tasks

• Handle sensitive patient information with professionalism and confidentiality

• Demonstrate a strong team-oriented mindset, stepping in where needed to support patients and colleagues

• Contribute positively to a collaborative, respectful, and patient-focused practice culture

What We’re Looking For

• Previous front office or medical receptionist experience required — this is not an entry-level role

• Experience working in a medical practice, healthcare office, or similar patient-facing environment

• Strong understanding of patient scheduling, insurance verification, copays, and front office workflows

• Excellent organizational skills and strong attention to detail

• High level of emotional intelligence, professionalism, and intellectual curiosity

• Excellent communication and customer service skills with patients, providers, and staff

• Comfortable with technology and eager to learn new systems quickly

• Ability to manage multiple priorities and interruptions in a fast-paced environment

• Reliable, proactive, and able to work both independently and collaboratively

• Ability to maintain empathy, professionalism, and accuracy even during busy or challenging situations

Why Join

• Immediate start in a well-established, busy medical practice

• Opportunity to play an important role in creating an exceptional patient experience

• Work closely with providers and a collaborative healthcare team

• Supportive, team-oriented environment that values intelligence, empathy, and initiative

\n

\n$17 - $20 an hour

\n