Customer Support Technician II (T2)

About the job

What You’ll Do

As a Field Service Technician, you'll serve as Applied Materials direct liaison with our Field Service Engineers to maintain the customer’s equipment through preventive maintenance activities. By collaborating closely with our customers and Field service engineers to maintain Applied Materials equipment, you’ll make a significant impact on ensuring peak performance and deliver exceptional service, while becoming an integral part of Applied Materials' diverse and dynamic field team.

Role Responsibilities:

• Collaborate with Field Service Engineers [Customer Engineers] in maintaining customer equipment
• Use digital analytics to assist in understanding maintenance activities and methods to improve performance
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Field Service Engineers [Customer Engineers]
• Perform preventative maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers

Minimum Qualifications:

• High School Diploma or GED
• Mechanical aptitude
• Willing to learn and maintain electrical, mechanical and vacuum systems
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols.

Preferred Qualifications:

• Associate's Degree
• 1–2 years of work experience in customer/field service support, or a related technical field
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics preferred
• Familiarity with hand tools and their appropriate usage, including digital multimeters

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Qualifications

Education:

Associate's Degree

Skills

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Shift:

10-Day 8-Hr (United States of America)

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Referral Payment Plan:

None

Salary Range:

$20.00 - $27.50

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.