VP of AI-Enabled Hospitality Technology & Guest Services

About the job

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: The Vice President of Hospitality Technology & Guest Services is a visionary executive reporting to the SVP of Digital & Enterprise Technology, tasked with merging the physical and digital guest experiences through cutting-edge technology and Artificial Intelligence. This role owns the product and engineering strategy for MGM's digital guest service features (digital check-in, digital keys, in-room tech), hospitality technology systems (PMS, POS), and core IT Operations across our properties. The VP AI Enabled Hospitality & Guest Services will drive technological innovation by defining how AI transforms operational efficiency, infrastructure management, and self-service guest products, ultimately optimizing total cost of ownership and delivering unparalleled guest satisfaction.

THE DAY-TO-DAY:

• Lead Product, Engineering, and IT Operations teams supporting Digital Guest Services, Hospitality Technology, and Property IT Operations.

• Develop and execute a multi-year, AI-first product roadmap focused on enhancing the guest journey, self-service adoption, and operational efficiency.

• Own technology and product budgets, shifting investments toward advanced platforms, automation, AI-enabled infrastructure, and observability tools.

• Restructure teams around value streams, establish performance metrics, and drive AI-augmented product development and operational efficiency.

• Oversee property IT operations, ensuring high availability, disaster recovery, and reliable performance of mission-critical network, AV, and back-office systems.

• Lead AI adoption and workforce transformation, including AI lifecycle standards, intelligent automation, employee upskilling, and implementation of secure, compliant next-generation hospitality technologies.

THE IDEAL CANDIDATE:

• Bachelor’s degree required in Computer Science, Engineering, or a related field.

• Master’s degree preferred in a related field.

• 15+ years of relevant experience in hospitality technology, digital product management, or IT operations.

• 5+ years of Director-level or higher leadership experience required.

• Proven success leading large-scale technology transformations and integrating AI into product lifecycles and IT operations.

• Deep experience designing user-centric digital solutions (e.g., digital check-in) and managing hospitality systems such as PMS and POS.

• Experience modeling AI economics, rationalizing application portfolios, optimizing TCO, and managing 24x7 IT operations, critical infrastructure, and large-scale vendor implementations.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking

• Health & Income Protection benefits*** (for eligible employees)***

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12986

Are you ready to JOIN THE SHOW? Apply today!