Client Retention Associate

About the job

As a Client Retention Associate, you will gain a strong foundation in specific industries and tax, in addition to developing your critical thinking skills. You will also develop a strong understanding about our firm’s mission and purpose, the professional services industry, our unique client-centric culture, and how we serve and engage our CPA partners, clients, and industry partners. You will participate in client engagement discussions and learn about a wide variety of industries, our various service lines, and business methodologies with the goal of managing current clients and re-engaging with inactive clients. You will develop service line-specific and industry-specific skills and work directly with C-level executives and CPA firms in various markets as part of a high-performance team.

As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients and this role manages and re-engages with clients for all service lines.

Responsibilities:

• Account management of existing clients

• Proactively reach out to inactive clients to rekindle relationships and encourage their return

• Communicate our services and educate business owners and executives on the value we can bring to their organization in the form of credits and incentives as well as other services we provide

• Schedule client meetings, conference calls and follow-up appointments with great attention to detail

• Track outstanding proposals and follow-up with clients until proposal is signed

• Maintain client relationship management (CRM) database

Qualifications:

• Bachelor’s degree required

• Preferred 1+ year of experience in a fast-paced, consultative sales role

• Results-oriented, competitive, and driven to achieve activity and revenue goals

• Dynamic verbal communication, robust active listening, and excellent presentation and writing skills

• High sense of urgency with the ability to meet deadlines and changing priorities

• Collaborative and team focused

• Receptiveness to performance feedback within a team environment is essential

• Proficiency with Microsoft Office Suite and other relevant software applications

• Candidate must reside or relocate to Houston, TX

alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group fitness classes, paid covered parking, and more!

Do Work That Matters. Alliant