Motion Recruitment

Tier 1 Help Desk Support

Dallas, Texas, United States

Motion Recruitment is hiring a Tier 1 Help Desk Support in Dallas, Texas, United States. Posted September 17, 2026.

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Job at a glance

Company: Motion Recruitment
Location: Dallas, Texas, United States
Pay: $15 – $20
Workplace: On-site
Sector: Customer Support
Posted: September 17, 2026
Apply by: November 21, 2026

About the job

A workforce services organization supporting installation projects for retailers and manufacturers is currently looking to hire a Support Technician. This contract-to-hire position is based in Grand Prairie, TX and requires onsite work 4 to 5 days per week. The role focuses on providing Tier 1 and Tier 2 technical support across desktop systems, business applications, and end-user technology.

The Support Technician will troubleshoot service incidents, resolve support requests through established ticketing systems, and assist users with Microsoft technologies, hardware, software, browsers, and mobile applications. The position supports both Windows and Mac environments while helping maintain employee productivity through timely issue resolution and customer-focused support.

Contract Duration: Not Specified

Required Skills & Experience

High school diploma or equivalent preferred
Customer service experience within a call center environment
Previous help desk or technical support experience
Experience troubleshooting Microsoft Office 365 applications
Ability to install, configure, and support software applications
Experience supporting and troubleshooting internet browsers
Knowledge of mobile application support
Strong understanding of Microsoft Office products
Experience supporting Windows and Mac operating systems
Experience with computer hardware troubleshooting
Familiarity with Active Directory

Desired Skills & Experience

Microsoft 365 certification
Microsoft Azure certification
Strong written and verbal communication skills
Ability to work effectively in a team environment

What You Will Be Doing

Tech Breakdown

40% End User Support
30% Microsoft 365 and Application Troubleshooting
20% Hardware, Operating System, and Browser Support
10% Active Directory and Account Support

Daily Responsibilities

60% Ticket Resolution and Incident Management
25% Customer Service and End User Assistance
15% Documentation and Team Collaboration