Sportsbook Ticket Writer (Part Time

About the job

•    Writes tickets and processes cash winning tickets •    Handles customer questions and disputes •    Counts cash at the beginning and end of each shift •    Ensure all customers, whether regular or infrequent, are made to feel welcome at all times •    Carry out engaging conversations and provide friendly service to customers •    Show patience with customers who do not wager regularly; take the time to explain how wagering works •    Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements •    Calls for MTL support when writing bets requiring MTL paperwork •    Adhere to Uniform Policy and ensures good standard of personal presentation at all times •    Anticipate and act on the needs of the customer, seek and respond to feedback •    Ensure all issues affecting customer experience in the sports book are reported promptly •    Undertake additional tasks contributing to the operations of the sports book, as requested

Responsibilities

•    Must be at least 21 years of age •    Genuinely interested in working with and helping customers •    Excellent communication skills •    Prefer working as part of a team •    Well-presented, polite, tactful and friendly •    Resolve complaints and difficult situations in a calm and patient manner •    Enjoy promoting products and services confidently •    Gather and act on customer feedback effectively •    Prioritize quick, effective speed of service •    High standards, initiative, pro-activity and professionalism •    Flexible to perform different tasks and follow procedures correctly

Qualifications

•    Must be at least 21 years of age •    Must be able to obtain a Virginia Gaming License •    Genuinely interested in working with and helping customers •    Excellent communication skills •    Prefer working as part of a team •    Well-presented, polite, tactful and friendly •    Resolve complaints and difficult situations in a calm and patient manner •    Enjoy promoting products and services confidently •    Gather and act on customer feedback effectively •    Prioritize quick, effective speed of service •    High standards, initiative, pro-activity and professionalism •    Flexible to perform different tasks and follow procedures correctly •    Full of drive and enthusiasm for your own development

Wage: $16.00 an hour