Coordinator, Staffing

About the job

Qualifications

Education: High school degree or equivalent preferred.

Experience: Prior experience scheduling/staffing experience required.

License: Valid driver’s license preferred

Additional Requirements: May be required to work flexible hours and overtime

STANDARDS OF PERFORMANCE

Compliance

· Understands and adheres to hospital compliance plan and code of conduct.

· Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.

· Adhere to facility, department, corporate, personnel and standard policies and procedures.

· Treats all patients, visitors, and co-workers with dignity and respect.

· Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable.

Teamwork

· Takes initiative to helps the team, is flexible when asked to assist in other areas.

· Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.

· Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining

an enjoyable and productive work environment.

· Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.

Customer Service

· Assumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided.

· Greets all customers in a positive manner and demonstrates sensitivity to customer’s needs.

· Answers telephone appropriate to department guidelines and avoids excessive transfers.

· Provides superior customer service while never crossing therapeutic boundaries.

· Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.

Accountability

· Adheres to attendance requirements. Utilizes correct procedure for taking time off.

· Attends departmental and staff meetings as required.

· Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and

accurate manner.

· Acknowledge mistakes and demonstrates willingness to learn and correct them.

· Demonstrates passion and hustle in all work.

JOB RESPONSIBILITIES

Prepares regular staffing schedules for nursing staff and posts schedule no less than two weeks prior to the start of the schedule.

Communicates schedule changes and other pertinent information to management and staff in a timely manner.

Serves as the central contact person for the nursing department for call offs, schedule changes, PTO scheduling.

Ensures coverage for both planned and unplanned schedule changes. Notifies appropriate management of discrepancies in staffing in a timely

manner.

Monitors employee hours to minimize overtime.

Enters schedules/schedule changes into the payroll system.

Works with payroll to manage time entry to ensure proper and timely pay.

Works with management to maximize efficiencies in scheduling for the department.

Educates current and new staff on scheduling, communication methods and processes. For example, requesting time off, schedule changes, picking

up shifts, holiday scheduling, etc.

Provides additional support to the hospital as directed.

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Additional Information

• Job Identification: 355926
• Job Category: Nursing
• Posting Date: 2026-09-21
• Job Schedule: Full time
• Locations: 45 Lower Westfield Rd, Holyoke, MA, 01040, US
• FTE: 1.0 - 80 hr/pp (Full Time)
• Career Site Category: Administrative Support
• Position Type: Primary
• Facility Name: Valley Springs Behavioral Health Hospital