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Marriott Ownership Resorts, Inc.

Customer Relations Coordinator

Marriott's Grand Chateau, United States of America

Marriott Ownership Resorts, Inc. is hiring a Customer Relations Coordinator in Marriott's Grand Chateau, United States of America. Posted September 17, 2026.

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Job at a glance

Company
Marriott Ownership Resorts, Inc.
Location
Marriott's Grand Chateau, United States of America
Workplace
On-site
Employment
Full-time
Posted
September 17, 2026

About the job

Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Coordinator Customer Relations, a typical day will include:

  • Communicates with preview tour customer via telephone before their scheduled arrival and tour date.

  • You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

  • Provides detailed information about property amenities.

  • Engages customers in conversation regarding their stay, property services, and area attractions/offerings.

  • Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.

  • Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.

  • Always follow company policies and safety procedures.

To Become a Coordinator Customer Relations:

  • Available to work a flexible schedule to include weekends and holidays.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.