Telephone Operator (FH)

About the job

Job Description Operates ISDN-CENTREX CONSOLE and performs communication activities in accordance with applicable policies and procedures. Performs various clerical duties.

Job Responsibility

• • Operates Telephone console.

• Answers incoming calls promptly on the Hospital main number and calls for the Operator and extends them to the appropriate extension number.Provides telephone and room numbers, as required.

• Places local and long distance calls requested by authorized staff and logs them as they occur.

• Logs patient information on telephone authorization forms.Maintains alphabetical patient logbook as well as current critical and expiration lists.

• Performs various communications and/or emergency activities.

• Pages authorized personnel overhead, announces close of visiting hours, and other notifications as required.

• Sends telegrams when requested by authorized Hospital staff, i.e., Administration, Directors, Physicians, Nursing Supervisors, etc.

• Makes notifications involved with cardiac arrest, fire alarms, disasters, beeper pages, etc.

• Monitors all trouble alarms, pages and logs all emergency codes; takes appropriate action relative to such alarms and emergencies.

• Answers general, non-confidential questions of callers in a courteous fashion, according to Administrative policy.

• Calls the floors to ascertain or give information regarding patient room changes, etc.

• Answers the TTY (phone for the deaf) in a prompt manner.

• Notifies New York Telephone Company Repair Service of all telephone repair problems, logs calls in repair book, and advises Supervisor of such repair calls.

• Notifies management when beeper or overpaging system malfunctions, logs such malfunctioning and reports same to beeper company or maintenance contractor for overhead page system.

• Maintains various records, files, and cards, as required.

• Performs related duties, as required.

*ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required.

• Some computer and administrative experience, desired.

• Ability to communicate effectively.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Additional Information

• Job Identification: 200906
• Job Category: Infrastructure and Service Delivery
• Posting Date: 2026-09-30
• Locations: 102-01 66th Road, Forest Hills, NY, 11375, US ()
• Minimum Salary/Range:* 29.6932
• Maximum Salary/Range:* 30.2647
• Shift: Variable
• Shift Begin Time: 3:00 PM
• Shift End Time: 11:00 PM
• Schedule: Per Diem