Audio Visual Supervisor-Full Time (Harrah's Ak-Chin Casino)

About the job

This position will be responsible for the operations and maintenance of the sound and lighting systems in all applicable areas of the property.

Responsibilities

• Acts as principle contact between the property and the performers.

• Supervises as well as setup and maintain the sound and lighting systems

• Operates the sound and light systems for assigned shows and events.

• Oversees setup and strike of band equipment for different acts in entertainment venues.

• Conducts sound and lighting checks for bands for entertainment venue Performances.

• Advises on sound and lighting equipment purchases and setup.

• Acts as the Supervisor over the Stage Light-Sound Technician

• Works with Caesars network engineering for maintenance and operation of network switches for AV network.

• Works as a liaison with Convention Services Manager for room sales and AV equipment rentals/setups.

• Oversee any maintenance contracts associated with sound and lighting equipment

• Responsible for maintenance and operation of IPTV distribution system for casino TVs

• Responsible for maintenance and operation of audio and video sources for casino distribution

• Demonstrates expertise in all service standards and clearly communicates expectations to team members.

• Rigorously hold all team members accountable for always exhibiting all service standards and ensuring they know the value that these behaviors create for the guests, employees and Company

• Models a passion for the Company mission, vision and values as well as inspiring team members to do the same.

• Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model.

• Must be an expert on how customer service is measured and be able to articulate service scores to team members.

• Must be an effective coach and developer of team members by using the leader coaching skills to get, guide and root for employees.

• Works to improve service breakdowns to minimize or prevent impact to our guests and/or employees.

• Creates onboarding training experiences for new hires to set them up for success.

• Creates and updates training and development tools

• Motivates the team to work toward peak performance

• Consistently manages employee labor through efficient scheduling and staffing to business volume and demand

• Demonstrate ways of reducing costs when executing inventories and ordering

• Must think creatively and innovatively to always identify cost savings opportunities

• Train department trainers to execute top notch training for new hires

• Acts as a role model

• Follows company policies and procedures as well as state and federal guidelines

• Other duties as assigned

Qualifications

• Minimum of 5 years live sound and lighting engineering experience.

• Ability to work independently.

• Able to read, comprehend, and apply technical material.

• Must communicate effectively both orally and in writing.

• Must have an awareness of job responsibilities and effectively apply them.

• Must interact with team members, outside agencies, and performers in a professional and courteous manner.

• Must display a positive attitude while working on multiple priorities and tasks.

• Must have reliable transportation

• Must have a keen sense of smell

• Must possess visual acuity and be able to note visual warnings or error messages from electronic systems

• Must be flexible in a demanding environment.

• Must always maintain a good attitude.

• Must be open-minded and willing to work and learn from a variety of other team members.

• Must be able to work in an environment ranging from controlled to moderately severe.

• Must be able to climb, stand, bend, and stoop.

• Must be able to work in cramped areas for extended periods of time.

• Must be able to lift up to 50 lbs.