Global Product Support Engineer III

About the job

What You’ll Do

As a Global Product Support Engineer, you will be using your project management skills, mechanical aptitude, and data analysis techniques to develop and publish maintenance strategies for new products, troubleshoot field issues, and ensure successful new product rollouts.

Role Responsibilities:

• Participate in lab and field installation of new products

• Work with Manufacturing to develop procedures and participate (if required) on New Product final test

• Develop new procedures and Best Known Methods (BKMs) to service new products

• Drive resolution of key issues with Engineering. Take part in beta site test plans and reporting

• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues

• Input for developing new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required

• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

• Communicate work output using presentations, reports, and verbal updates to various stakeholders

Minimum Qualifications:

• Bachelor’s in Materials, Manufacturing, Mechanical, Chemical, Electrical Engineering, or a related field

• 5 years experience in engineering or technical field

• 20% Travel Required

• Job based in Kalispell, MT

​ Preferred Qualifications:

• Strong interpersonal collaboration and communication skills, with an emphasis on building trust

• Hands on hardware troubleshooting and maintenance background including electrical, software, chemical, and mechanical systems

• Experience leading small teams with interest in people management

• Ability to manage multiple projects simultaneously, effectively prioritize per business requirements

• Exercise good judgment based on the analysis of multiple sources of information

• Communicate difficult or sensitive information, working to build consensus

• Ability to solve problems creatively and analytically

• Flexible and adaptable mindset

• Thrive in a results-driven culture

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Shift:

10-Day 8-Hr (United States of America)

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Referral Payment Plan:

None

Salary Range:

$108,000.00 - $148,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.