EXECUTIVE HOST

About the job

Manage player accounts and comps based on recorded play, earned points, comp availability and patron profitability.

Responsibilities

• Provide superior level of guest service.

• Identify, solicit and register high-end players.

• Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged.

• Act as a guest liaison, handle issues & resolve situations to ensure smooth operations

• Demonstrate a high degree of integrity / responsibility in handling Horseshoe Indianapolis assets.

• Assist with the maintenance of players as required, including on and off property VIP special event coverage

• Be available to meet and greet premium customers while they are on property.

• Maintain a high level of visibility throughout the facility during the majority of the shift.

• Maintains close ties with targeted customers through personal contact by phone and in person in order to generate incremental gaming revenues.

• Monitors overall play (numbers of trips, theoretical win) of his/her Player Development player base.

• Maintain an appropriate working knowledge of Indiana State Gaming Regulations and established Horseshoe Indianapolis policies and procedures.

• Be knowledgeable of property, product, promotions, and events.

• Must be able and willing to work evenings, weekends, and holidays.

• Excellent interpersonal, communication, team building, and problem solving skills required.

• Must have the ability to resolve stressful situations.

• Must be able to make sound complimentary decisions based on tracked customer play.

• Must be self-motivated and able to work under pressure, handle situations in a timely manner and work independently.

• Analytical skills and customer service orientation required.

• Ability to perform multiple tasks in an efficient manner.

• Proficient knowledge of Microsoft Office, Excel, and Word is required.

• Assist with the execution of on and off property premium player promotions, events, and programs.

• Maintain appropriate and professional attire.

• Maintain an appropriate and professional business relationship with guests at all times

• Update account information through utilization

• Responsible for contacting casino guests and lists as assigned. o Duties included: Comp decisions and Patron Profitability

• Scheduling / attending dinners and events

• Sales of products / venues / events and relationship building.

Qualifications

• High School Diploma or GED required. Bachelor’s Degree in Accounting, Business Administration, Finance, or Marketing preferred.
• Host experience or two (2) years in a supervisory capacity in gaming machines or table games required; or an equivalent combination of education and/or work experience.
• Ability and willingness to learn new systems as implemented by the company are required.
• Able to communicate effectively in English, both verbally and through written communications is necessary.
• Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.

ADDITIONAL REQUIREMENTS

• Responsible for fostering a fun environment.

• Responsible for being gracious to all guests and co-workers.

• Responsible for promoting a positive influence in the community and participating in company-sponsored events.

• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

• Ensures that behavior and appearance are in compliance with established standards.

• Maintains a professional work environment with management and staff.

• Also required are frequent standing, walking, stooping, bending, lifting, reaching, climbing steps and sitting.

• Must be able to lift up to 20 pounds.

• Horseshoe Indianapolis Racing & Casino is a smoking establishment

• Must be able to work in a highly populated fast-paced and noisy environment.

• Access to general gaming floor.

Additional Information

• Job Identification: 89817
• Job Category: Sales and Marketing
• Job Schedule: Full time