Slot/Beverage Supervisor (Harrah's Joliet)

About the job

The Slot/Beverage Supervisor oversees daily slot floor, beverage and EVS operations, ensuring efficient staffing and exceptional; guest service. This position supervises and develops team members, resolves guest concerns, and maintains compliance with gaming regulations, safety requirements, and company

Responsibilities

• Monitors and manages the daily slot floor, beverage & EVS operations including supervising all front line personnel.

• Properly schedules employees to ensure that the highest levels of guest service are delivered while maintaining labor expenditures.

• Constantly monitors daily labor to volume metrics and makes staffing adjustments as necessary.

• Develops employees through training, coaching, empowerment, evaluating performance, recognition and administering disciplinary actions; motivates employees through leading by example, creating a shared vision, displaying integrity, sound decision making skills, being fair and consistent in execution of his/her daily duties.

• Thorough and complete knowledge of all internal controls, Illinois Gaming Board rules, company regulations and policies including Controlling Alcohol Risks Effectively techniques and Currency Transaction Reporting laws. (MTL/CTR/W2G).

• Is able to generate and review all necessary paperwork for accuracy, completeness and compliance.

• Thorough knowledge of various types of slot machines, their functions, malfunctions and payout schedules.

• Observes verifiers, supervises and countersigns all hand paid jackpots.

• Oversees all jackpots, ticket fills, identifies attempts to cheat or damage slot machines and irregularities.

• Thorough and complete knowledge of all beverage dispensing systems and point of sale accounting systems; maintains appropriate/accurate inventories of liquor and supplies, accurate food beverage cost controls.

• Maintains a comfortable, clean, organized and safe environment for internal and external guests; consistently displays an attentive, upbeat, and enthusiastic attitude

• Fosters a culture of fun, excitement and high-energy, while prioritizing service to differentiate service by tier.

• Provides fast flawless and exceptional service on a consistent basis; creates opportunities to talk to guests by promoting products and services, anticipates needs and following up on requests.

• Individuals must be able to perform all technical functions of the slot host, beverage, and EVS employee requirements.

• Communicates and works well with support departments to achieve property and department goals and objectives.

• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

• Adheres to all regulatory, company and department policies and procedures.

• Completes all other duties as assigned.

Qualifications

• High school diploma or equivalent required.

• Must be proficient in Microsoft Office and Outlook.

• Strong and sincere guest services orientation; must possess leadership skills and have excellent verbal and written communication skills.

• Preferred experience includes, but is not limited to strong knowledge of slot operations, internal procedures, abbreviations and codes.

• Knowledge of food service standards, wine varietals and wine service.

• Creative, self-motivated, possess rudimentary scheduling skills.

• Able to foster teamwork as well as possess a sense of urgency in accomplishing tasks.

• Must be flexible in schedule to include nights, Holidays, and weekends.

• Must pass SuperLap.

• Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.

ADDITIONAL REQUIREMENTS

• Must be able to lift up to 50lbs. and carry objects weighing up to 50lbs.

• Position requires 10% standing, 5% sitting, 85% walking.

• Requires some pushing, twisting, climbing, bending, kneeling, stooping and frequent reaching above and below shoulders.

• Must be able to respond to touch, speech, smell, aural and visual cues.

• Must be able to work in areas containing high noise levels, bright lights and dust.

• Must be able to work in a fast-paced environment involving constant internal and external customer contact.

• Must be able to maneuver to all areas of the casino.

• Must be able to walk and be on feet for long periods of time.

• Auditory range must include immediate environment, clear vision for near and medium distances, as well as, good peripheral vision.

Compensation & Benefits:

• $58-$60K Annually
• Employment Type – Full Time

Shift Details:

• Swing Shift: Thursday – Monday 1:00PM - 9:30PM, Off Tuesday and Wednesday

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential.

Additional Information

• Job Identification: 90197
• Job Category: Hotel Operations
• Job Schedule: Full time