Surveillance Officer - Swing Shift

About the job

Casino Surveillance Officer monitors casino operations using cameras and surveillance systems to ensure a safe, fair, and lawful environment. They identify suspicious activity, preventing fraud or theft, and ensuring compliance with gaming regulations.

Responsibilities

HOW YOU WILL CREATE THE EXTRAORDINARY

• Operates a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs.

• Operates software to save and preserve video coverage.

• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.

• Make recommendations and enforce state and federal regulations. Will communicate with security and other departments using phones and radios.

• Will follow policies to ensure safety and asset protection. Has knowledge of all slot/game’s procedures and Title 31.

• Maintains all logs and ensures accuracy of log entries.

• Maintains confidentiality of all Hotel/Casino information.

• Reports all incidents observed on shift to the Leadership.

• Comply with company regulations, policies, and procedures.

• Act as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.

• Performs all other related and compatible duties as assigned.

Qualifications

WHAT YOU WILL NEED

• High school diploma, GED, or comparable experience preferred.

• Prior experience in a security, casino or surveillance-related field is preferred.

• Must be able to sit or stand for long hours observing numerable CCTV screens.

• Must be able to work and maneuver in close quarters.

• Must be able to respond calmly in crisis and stressful situations.

• Must be able to see and, also, remember the specific details of incidents and persons. Ability to compose clear, accurate, and concise reports.

• Must be able to operate the following equipment: Monitors, switches, computers, controllers, and cameras.

• Must be able to give court testimony when necessary and write detailed reports.

• Must be able to read, write, speak and understand English.

• Ability to maintain extremely confidential information.

• Observe gaming tables and slot machines to ensure fair play and accurate payout

• Review video footage to resolve disputes or investigate incidents

• Coordinate with casino security staff and management when issues arise

• Ensure compliance with gaming laws, internal policies, and procedures

• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.

• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.

• Must be 19 years of age or older

• Proficient in English verbal and written

• Proficient with iOS devices

• Flexible to work various shifts, weekends, and holidays

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds

• Ability to lift and carry objects up to 30 pounds

• Ability to bend, stoop, twist, reach, and kneel repetitively

• Safely work with provided cleaning chemical and equipment

• Must be able to work in areas containing dust, varying noise and temperature levels, lighting, vibration, crowds and air quality.

• Must be able to work in a fast paced environment

• Must be able to listen and respond to visual and aural cues.

• Must be flexible with schedule, including nights, weekends, and holidays as required.