FOS, Pilot Uniform Store Associate, DPS

About the job

How you'll help us Keep Climbing (overview & key responsibilities)

The Pilot Uniform Store Associate supports the daily operations of the Pilot Uniform Store located at the Delta Training Center. This role provides exceptional customer service to pilots, new hires, and other customers by assisting with uniform fittings, merchandise selection, product education, and transaction processing. The position contributes to an efficient store environment through inventory support, merchandising, and adherence to company policies and procedures while helping ensure a positive customer experience and supporting the overall Pilot Uniform Program.

Primary Duties and Responsibilities

Customer Service and Uniform Fittings

• Assist pilots, new hires, and customers with uniform fittings, sizing recommendations, merchandise selection, and product inquiries.

• Provide a professional, timely, and customer-focused experience while addressing customer needs and concerns.

• Educate customers on uniform program requirements, ordering processes, and available product options.

Retail Store Operations

• Support day-to-day store operations, including point-of-sale transactions, cash handling, merchandise displays, stock replenishment, and store organization.

• Maintain a clean, organized, and professional retail environment that reflects company standards.

• Assist with opening and closing procedures as assigned.

Product Knowledge and Customer Support

• Maintain knowledge of uniform products, sizing specifications, garment care instructions, promotions, and exchange/payment procedures.

• Provide accurate and consistent information to customers regarding store policies and uniform program guidelines.

Inventory and Vendor Coordination

• Assist with receiving, stocking, organizing, and monitoring inventory to maintain product availability.

• Coordinate with external vendors and store leadership regarding inventory replenishment, special orders, and product availability issues.

• Support inventory counts and identify discrepancies for resolution.

Compliance and Store Security

• Follow company policies, procedures, and operational controls to ensure compliance and consistency.

• Support store security and loss prevention efforts by identifying and reporting potential concerns.

• Safeguard company assets and customer information in accordance with established standards.

Benefits and Perks to Help You Keep Climbing

• Space Available Personal Travel to include eligible dependent
• Medical, Dental and Vision Plans available
• Profit Sharing
• 401(k) match (following one year of service)

What you need to succeed (minimum qualifications)

• Previous retail, customer service, hospitality, or service-oriented experience preferred.
• Strong interpersonal, communication, and customer service skills.
• Basic computer skills and ability to learn point-of-sale and inventory systems.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to stand for extended periods and lift/move merchandise consistent with store operations.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces a diverse set of people, thinking and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

Preferred Qualifications

• Previous retail apparel, uniform, or specialty store experience.

• Experience with inventory management and merchandise replenishment.

• Knowledge of point-of-sale systems and retail operations.

Key Competencies

• Customer Focus

• Communication Skills

• Teamwork and Collaboration

• Attention to Detail

• Adaptability

• Problem Solving

• Accountability

• Professionalism

• Organizational Skills

• Operational Excellence