Service Administrator

About the job

Job Summary:

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Anchorage, AK).

100% Onsite

In this role, you will make an impact in the following ways:

• Serveastheprimarypointofcontactforcustomers,buildingandmaintainingpositiverelationships

• Openandmanageworkorders,servicerequests,quotes,andrepairplans

• Coordinateserviceworkbyschedulingtechniciansandmonitoringprogress

• Providecustomerswithtimelyupdatesonrepairstatus,schedules,andwarrantyclaims

• Processwarrantyclaimsandensureallrequireddocumentationiscompletedaccurately

• Maintaindetailedservicerecordsanddocumentationwithinbusinesssystems

• Collaboratewithtechnicians,ServiceSupervisors,andTeamLeadstosupportefficientserviceoperations

• Monitorkeyservicemetrics,includingcustomersatisfactionandlaborproductivity

To be successful in this role you will need the following:

• Strongcustomerserviceandcommunicationskills

• Experiencecoordinatingserviceactivities,schedulingwork,andmanagingcustomerexpectations

• Abilitytocreateandmanagecomplexworkorders,quotes,andrepairplans

• Workingknowledgeofwarrantyprocessesandclaimadministration

• Strongorganizationalskillswithattentiontodetailandaccuratedocumentation

• Abilitytoprioritizemultipletasksandworkeffectivelyinafast-pacedenvironment

• Financialacumenandtheabilitytoexplainservicechargesandrepairrecommendations

• Experienceusingservicemanagementsystemsandelectronicservicetoolspreferred

• Coordinate service requests by working with customers and technicians to prepare quotes, schedule appointments, and ensure timely completion of service work.

• Manage warranty claims and documentation, including verifying eligibility, submitting required paperwork, and tracking claim status through resolution.

• Serve as the primary point of contact for customers, providing updates on service schedules, work progress, and warranty-related inquiries.

Education, Licenses, Certifications:

Technical trade school/ vocational diploma or certification or equivalent experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant and/or in-depth knowledge obtained through specialized training.

Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

ReqID 2436636

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.