Attendant Room InterContinental Hotel and Conference Center

About the job

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.

• Keep your supervisor updated on room service progress and alert them to any repairs needed

• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.

• Be organised - keep on top of supplies and amenities and always try to minimise waste.

• Reunite items with owners – and log any lost and found property.

• Look smart – wear your uniform with pride.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.

• Report, turn in, and/or log all lost and found items according to established procedures.

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

• May regularly assist with deep cleaning projects.

• May have turndown duties.

• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.

• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.

• You’ll might need to bend and kneel to complete some activities.

• Literacy skills - reading, writing and basic maths skills.

• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.