Principal Software Engineer

About the job

Overview The Feedback Hub team enables customer feedback to drive product improvements across Windows and other Microsoft products. We are responsible for survey and user-initiated feedback platforms, diagnostics collection, and engineering workflows that connect customer-reported issues with the teams responsible for investigating and resolving them.

We are seeking a Principal Software Engineer to lead our investments in feedback actionability, diagnostics, and developer workflows. This role drives the systems that enrich, triage, route, and correlate customer feedback with engineering signals, enabling product teams to investigate issues more effectively and address customer feedback at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Define technical strategy for feedback actionability across the Feedback Hub ecosystem.
• Build developer workflows that connect customer feedback, diagnostics, and engineering systems.
• Improve feedback quality through diagnostics collection, signal enrichment, and issue correlation.
• Group and prioritize related customer issues to accelerate investigation and resolution.
• Increase visibility into customer pain points, resolution progress, and customer outcomes.
• Provide technical leadership and mentorship across the feedback and diagnostics platform.

Qualifications

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
• OR equivalent experience.

Preferred Qualifications

• Proven experience designing and delivering large-scale platforms, services, or engineering systems.
• Solid technical leadership and cross-organizational collaboration skills.
• Experience working with diagnostics, telemetry, developer productivity, workflow automation, or data-driven systems.
• Ability to drive ambiguous problems from concept through execution and measurable customer impact.

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Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.