Senior Field Property Claim Resolution Specialist, Large Loss

About the job

Investigate high-severity property losses, determine coverage and adjust every aspect of the claim to the dwelling and other structures. Manage a pending of complex, high-exposure claims with minimal supervision Inspect loss sites in person, write appraisals for dwelling repairs and issue payment to policyholders where possible Independently scope large losses and partner with Liberty's network contractors throughout the appraisal process Certify and re-inspect Liberty-referred contractors and independents as needed Walk policyholders through coverage, help them itemize damages and coordinate emergency repairs and additional living arrangements Coordinate vendors, contractors, emergency repair crews, cleaning services and replacement providers, to keep recovery moving Spot suspicious losses, recommend SIU referrals and support SIU's investigation when called on Step into catastrophe duty when needed, which may include supporting CAT operations, overseeing quality control on independents and troubleshooting high-profile cases (heavy travel included for CAT fieldwork) Mentor property team members as a technical resource, and step in for your claims team manager when needed 4+ years experience handling complex property claims Requires an advanced knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures. Knowledge of coverages provided within various homeowner policies. Demonstrated ability to handle claims of the highest complexity and exposure. Prior contracting experience preferred. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Proven ability to provide exceptional customer service. Strong written/oral communication and interpersonal skills. Computer skills with the ability to work with multi-faceted systems, and analytical skills. Completion of advanced property training required. The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree or equivalent experience and at least 7 years of directly related experience. Ability to obtain proper licensing as required.