Senior Specialist, Production Services Application Support Analyst

About the job

We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Managed Accounts Solutions Platform team. This role is located in Berwyn, PA.

In this role, you’ll make an impact in the following ways:

• Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.

• Maintain and support applications and their operating environments.

• Respond to alerts, perform root cause analysis, and use procedures and documentation for issue resolution.

• Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents Lead or partner with other team members on analyzing moderate to complex issues.

• Perform ongoing health checks and validations after changes or significant incidents.

• Provide input and recommendations for technical solutions on application problems.

• Perform diagnostics and troubleshooting for more complex issues and escalate to second level application or infrastructure support when necessary.

• Design and implement automation for manual processes.

• Mentor or provide guidance for junior team members.

• Partner with quality assurance, development, and business teams to support client needs.

• Contribute to the achievement of related teams' objectives.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in computer science or related discipline, or equivalent work experience required.

• 4-6 years of experience in applications support or production environment required.

• Experience in the financial services industry is essential.

• Experience in Java, Oracle, Perl, and Python.

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.