Patient Service Representative

About the job

A non-exempt medical office position responsible for front office processes in the physician practice.

Responsibilities

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.

• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.

• Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.

• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

• Assists in checking out patients and assists them with referral processing and scheduling process

• Collects co-pays and posts charges.

• Charge entry and patient balance processing.

• Distributes information to patients regarding office policies, procedures, information about the practice, etc.

• Explain and enroll patients in the patient portal.

Qualifications

Education: High school diploma/GED required with completion medical office assistant program preferred.

Certification: Prefer healthcare management/administration certification.

Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

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About Us

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community. At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance

• 401(k) retirement savings plan with employer match

• Generous paid time off

• Career development and continuing education opportunities

• Health savings accounts, healthcare & dependent flexible spending accounts

• Employee Assistance program, Employee discount program

• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Orthopedic Group and Sports Medicine practices within BHS Physician Network in Houston are led by board-certified orthopedic surgeons who have been serving the Houston area community collectively since 1975. Our multidisciplinary team ensures a comprehensive approach, beginning at diagnosis through recovery and rehabilitation. With offices located conveniently across the greater Houston area, we provide complete, multidisciplinary care that is always individualized, and patient-centered.

Additional Information

• Job Identification: 2603025133
• Job Category: Administrative Functions
• Posting Date: 2026-09-30
• Job Schedule: Full time
• Assignment Category: Full Time