Team Lead-Medical Assistant-Primary Care Residency Clinic - Methodist

About the job

Medical Assistant Team Lead

Position Summary

Seeking an experienced Medical Assistant Team Lead to oversee a large clinical support team in a high-volume residency clinic. This leadership role focuses on staff supervision, operations, coaching, quality oversight, and provider support rather than direct patient care.

• Location: 1040 Wishard Ave, Indianapolis, IN 46202
• Schedule: Monday-Friday, 7:30 AM-4:30 PM (1-hour lunch)
• Weekends: No
• Holidays: No
• Work Setting: Onsite

Key Responsibilities

• Supervise and lead approximately 30 Medical Assistants, LPNs, and RNs.
• Manage daily staffing schedules, assignments, and workflow coordination.
• Ensure compliance with policies, procedures, and quality standards.
• Partner closely with providers to support efficient patient care.
• Train, coach, mentor, and develop clinical staff.
• Monitor performance and provide ongoing feedback and accountability.
• Review and support accurate provider orders and clinical documentation.
• Address operational challenges in a fast-paced clinic environment.

Team Environment

• Oversight of approximately:

• 16 Full-Time Medical Assistants

• 9 PRN Medical Assistants

• Team also consists of 10 LPNs/RNs in collaboration

• Support and develop many newly graduated Medical Assistants.

• Work within a diverse team where approximately 70% of staff are bilingual.

• Strong emphasis on coaching, education, and employee development.

Clinic Environment

• Residency clinic setting with resident and early-career providers.
• High-volume practice serving approximately 240 patients per day.
• Staff play a critical role in reviewing and verifying provider orders.
• Large Spanish-speaking patient population.
• Collaborative team of bilingual providers and staff.

Qualifications

• Experience in ambulatory, primary care, or outpatient clinic settings*** required***
• Current Medical Assistant Certification required
• 2 years' experience as an MA II or III required.
• Medical Assistant leadership or supervisory experience preferred.
• Experience managing employee performance and accountability preferred
• Strong coaching, mentoring, and training skills.
• Detail-oriented with a focus on quality, compliance, and patient safety.
• Ability to effectively support diverse and bilingual teams.

Ideal Candidate

• Experienced MA leader who enjoys developing and mentoring others.
• Comfortable managing a large clinical team.
• Thrives in a fast-paced, high-volume environment.
• Highly organized with strong attention to detail.
• Committed to a consistent Monday-Friday schedule.
• Able to balance accountability with a supportive leadership style.

Benefits

• Competitive benefits package
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results Wellness Program with bi-weekly incentives
• Learn more: Benefits Designed for You

Provides functional guidance to support staff and performs the duties of a medical assistant in accordance with organization standards. Provides coordination of administrative services to ensure smooth operation. May coordinate scheduling, training, and inventory duties. May be responsible for inpatient and outpatient consult activities within assigned location. May perform computerized physician order entry, only if directed by assigned physician.

• High school diploma or equivalent.
• Requires graduation from a Medical Assistant program and/or certification from America Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Healthcareer Association (CCMA), National Center for competency Testing (NCMA), and/or American Medical Certification Association (CMAC).
• AHA Basic Life Support for healthcare workers certification required.
• Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• 2 years' experience as an MA II or III at IUH is required.
• Knowledge of ICD-10 and CPT coding required.
• Requires ability to perform multiple tasks simultaneously.
• Requires basic math and accurate data collection and entry skills.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.

• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Additional Information

• Job Identification: 427722
• Job Category: Patient Care Support
• Posting Date: 2026-09-21
• Job Schedule: Full time
• Locations: 1040 Wishard Blvd, Indianapolis, IN, 46202, US