HR Operations and Systems Specialist

About the job

HR Operations and Systems Specialist

Hiring Range: $27.30 - $37.28

The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

About the Team

Our HR Operations & Systems team is the engine behind accurate, reliable employee data and consistent HR processes across the company. HR partners, payroll, and benefits teams count on us for clean data and resolved discrepancies, and it's where employees turn when they need an answer, guidance or a correction. If you like knowing that the numbers tie out and the records are right, this is where that work lives.

Position Summary

The HR Operations and Systems Specialist helps keep employee data accurate and HR processes running smoothly, from data and records management to recurring reporting, audit, and compliance support, and account reconciliations. You'll split your time between employee-facing coordination and behind-the-scenes financial and data work. This role is a great fit for someone who takes pride in precision, enjoys solving problems before they become bigger issues, and wants a role where their attention to detail genuinely matters. You'll work daily in our Oracle HCM system to manage employee records and data, so comfort working in HR systems is important.

This is a hybrid position based primarily out of our Wakefield, MA office, working onsite 3 days each week. Regular time in our Brockton, MA office (2-3 days a month) is part of the role, with occasional visits to our Boston office as needed.

Key Responsibilities

• Records and Data Management: Ensure data accuracy across HR systems. Maintain and correct employee organizational data in Oracle, including job codes, FLSA classifications, and seniority dates. Review information for accuracy and completeness, research discrepancies, and make or coordinate corrections as needed. Support employee records management, respond to requests for employee file documents, and perform quality-control reviews to help maintain accurate and complete employee records.

• Reporting: Support recurring reporting needs across HR and the company. ****Prepare, validate, and distribute recurring weekly, monthly, and other scheduled HR reports. Gather and organize data from HR systems and other sources, review reports for completeness and accuracy, research discrepancies, and make or coordinate corrections before distributing.

• Audit and Compliance Support: Support recurring HR audit and compliance activities, including gathering evidence and documentation, and following up on identified discrepancies. Track completion of the annual compliance course cycle and follow up on outstanding assignments. Ensure new employees complete required compliance training. Keep employment law posters current at every branch and office, ordering and distributing updates as needed.

• Account Reconciliation: Audit and reconcile benefits-related general ledger accounts monthly and quarterly. Reconcile payroll funding accounts, identify and research variances, maintain supporting documentation, and partner with Benefits and Payroll teams to research and resolve discrepancies.

• Administrative Support: Support recurring HR administrative activities and provide backup support for the HR Operations Coordinator.

Requirements

Education and Experience

• High school diploma required; Associate's degree a plus.

• 3+ years of progressive HR operations, HR administration, or related experience.

• Experience in an HR Shared Services environment is a strong plus.

Skills and Knowledge

• Background in auditing, compliance activities, account reconciliation, bookkeeping or payroll/benefits reconciliation preferred.

• Proficient with Microsoft Office (Outlook, Excel, PowerPoint)

• Experience working within an HRIS platform; Oracle HCM experience preferred.

• Ability to build strong working relationships and handle sensitive employee information with discretion.

• Strong organizational skills and the ability to juggle competing priorities.

• Clear, effective written and verbal communication.

• Comfort with high-volume, detail-oriented work.

• A sense of urgency and follow-through when solving problems.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer.  All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

Additional Information

• Job Identification: 4300
• Job Category: Human Resources
• Posting Date: 2026-09-30
• Job Schedule: Full time
• Locations: 601 Edgewater Dr, Wakefield, MA, 01880, US (Hybrid)
• Hiring Range: $27.30-$37.28