Host / Hostess (Pm shift) - Crowne Plaza Atlanta Perimeter at Ravinia

About the job

Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.

• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet. • Promote teamwork and quality service through daily communication and coordination with other departments. • May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques. • May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. • May be asked to handle guest complaints and special requests. • May assist with other duties as assigned.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.) • Handling food objects, products and utensils • Using a keyboard • Bending, stooping, kneeling Other: • Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. • Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

About Us

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?