IT Support Engineer, Corporate

About the job

Everlywell is a digital health company pioneering the next generation of biomarker intelligence—combining AI-powered technology with human insight to deliver personalized, actionable health answers. We transform complex biomarker data into life-changing insights—seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens.Over the past decade, Everlywell has delivered close to 1 billion personalized health insights, transforming care for 60 million people and powering hundreds of enterprise partners. In 2025, an estimated 1 in 94 U.S. adults received an Everlywell test, solidifying our spot as the #1 at-home testing company in the country. Fueled by AI and built for scale, we’re breaking down barriers, closing care gaps, and unlocking a more connected healthcare experience that is smarter, faster, and more personalized.

We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.

You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence.

This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. This role may require occasional travel within the US.

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What You'll Do:

• Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management.

• Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy.

• Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive.

• Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms.

• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications.

• Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation.

• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability.

• Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience.

• Automate repetitive processes to ensure fast, accurate, and secure end user support with minimal human interaction, where appropriate.

• Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards.

What We're Looking For:

• 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment.

• Strong knowledge of macOS and Apple hardware troubleshooting.

• An ability to quickly troubleshoot both wireless and wired networking issues.

• Experience with Google Workspace, Zoom, and cloud-based collaboration tools.

• Hands-on experience supporting AV equipment and Zoom Room configurations.

• Familiarity with Jamf or other Apple device management tools.

• Impeccable customer service and communication skills—especially when working with senior leaders.

• Strong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities.

• Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST).

• A strong service-oriented mindset, with a friendly attitude and a genuine desire to help.

Bonus Points For:

• Experience with Okta, Auth0, or other identity platforms.

• Familiarity with AWS infrastructure or other cloud admin responsibilities.

• Hands-on knowledge of Jira and Confluence.

• Scripting or automation experience (e.g., Bash, Python, or AppleScript).

• Exposure to endpoint detection, compliance tooling, and IT auditing best practices.

Why You'll Love Working Here:

• Mission-driven company improving access to healthcare

• Fast-moving, startup environment with enterprise-level backing

• Open vacation policy (for salaried team members)

• Employee discounts and paid parental leave

• Comprehensive health benefits and 401(k)

• Supportive, people-first IT culture with a security mindset

\nIf you’re someone who thrives in both high-stakes environments and everyday tech troubleshooting—who can support a C-suite one moment and automate a workflow the next—we’d love to meet you.

Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.