Manager, People Services

About the job

Job Description

Primary Function of Position

The Manager, People Services leads a geographically distributed team supporting People Services Tier 2 operations across the Americas region. This role oversees HR operations, Workday administration, process improvement initiatives, project management activities, and employee lifecycle support. The position requires Workday experience with a strong understanding of business processes, data governance, and downstream impacts across  teams, projects, and integrated systems. This leader drives operational excellence, develops organizational capability, and partners cross-functionally to deliver scalable, compliant, and employee-centric services.

Essential Job Duties

• Lead, develop, and oversee the performance, training, and professional growth of teams in the U.S. and Mexicali.

• Serve as Workday SME for complex transactions, audits, corrections, and troubleshooting.

• Drive data integrity and quality assurance activities.

• Lead HR operational and system-related projects.

• Manage escalations and partner cross-functionally with HR, Payroll, Benefits, Legal, Recruiting, and IT.

• Develop SOPs, training materials, and governance practices.

• Coach and support team members on Workday, project management, and HR operations.

• Ensure effective onboarding, training, and development plans are established for all Americas Tier 2 People Services roles, incorporating regional and country-specific requirements where applicable.

• Identify and implement process improvements and automation opportunities.

• Leverage AI-enabled tools and emerging technologies to enhance service delivery, improve operational efficiency, streamline employee support processes, and drive scalable solutions across People Services.

• Lead root cause analysis and develop sustainable solutions for complex operational, process, system, and service delivery challenges.

• Monitor adherence to and comply with HR Service Level Agreements (SLAs) and quality, compliance standards.

• Partner with stakeholders to provide consultation, process design, change management, and project leadership for HR program implementations and strategic initiatives.

• Establish performance metrics, monitor operational effectiveness, and leverage analytics to drive continuous improvement and informed decision-making.

• Ensure compliance with company policies, regulatory requirements, and established governance standards.