Service Advisor - Ford

About the job

Service Advisor – Murgado Ford of Chicago

Location: Chicago, IL | Job Type: Full-time | Pay: Competitive base pay plus performance-based incentives

About Murgado Ford of Chicago

Murgado Ford of Chicago, part of Murgado Automotive Group, is looking for a customer-focused Service Advisor to join our service team. In this role, you will be the main point of contact for customers during the vehicle maintenance and repair process, helping ensure a smooth, transparent, and professional service experience from drop-off to delivery.

What You’ll Do

• Greet customers promptly and provide a welcoming, professional service experience.

• Listen to customer concerns, document vehicle issues, and create accurate repair orders.

• Communicate recommended maintenance and repair needs clearly to customers.

• Provide estimates, explain costs, and keep customers updated on repair status and timing.

• Coordinate with technicians to help ensure work is completed accurately and efficiently.

• Recommend additional services based on vehicle inspection findings and maintenance schedules.

• Resolve customer questions or concerns with professionalism and urgency.

• Maintain accurate customer, vehicle, warranty, and repair documentation.

What We’re Looking For

• Previous Service Advisor experience or a similar customer-facing automotive role preferred.

• Strong understanding of automotive repair and maintenance services.

• Excellent communication skills with the ability to explain technical information clearly.

• Strong organization, attention to detail, and follow-through.

• Ability to multitask and stay professional in a fast-paced service environment.

• High school diploma or equivalent required; additional automotive or customer service training is a plus.

• Valid driver’s license with a clean driving record.

• Ability to work a flexible schedule, including some weekends.

Why You’ll Love Working Here

• Competitive compensation with performance-based incentives.

• Health, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off.

• Employee discounts on vehicles, parts, and service.

• Ongoing training and career development opportunities.

• Supportive, team-oriented dealership environment.

Apply Today

If you’re a motivated automotive service professional who enjoys helping customers and keeping the service process moving, we’d like to hear from you. Apply today to join Murgado Ford of Chicago as a Service Advisor.

\n

\n$70,000 - $100,000 a year

Salary depends on experience and performance.

\nMurgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.