Customer Service Representative ( Ocala FL

About the job

At Waste Connections, we provide essential solid waste collection, transfer, disposal, and recycling services to residents and businesses across the U.S. and Canada. We’re proud to be a company with a unique culture—one that empowers our employees, encourages self-direction, and supports them in making a meaningful impact in both their careers and their communities.

Customer Service Representative – Bilingual Preferred

Pay Rate: $22.00 per hour

Our priority is to hire professional, caring customer service representatives who are committed to supporting our drivers and delivering excellent service to the communities we serve. If you’re bilingual and enjoy helping others, you’ll thrive in this role.

Your Responsibilities:

• Answer incoming customer calls and process requests for new service, cancellations, or changes.
• Accept and process customer payments, research billing inquiries, and update account information.
• Work with customers and internal Waste Connections teams to identify service needs, resolve issues, and provide safe, cost‑effective, environmentally sound solutions.

What We’re Looking For:

• Bilingual candidates strongly preferred (English + Spanish).
• 2+ years of high‑volume customer service experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.

What You’ll Get From Us:

• Competitive Compensation – $22/hour
• 401(k) with company match
• Comprehensive healthcare: Medical, Dental, Vision
• Tons of perks: Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Employee Stock Purchase Plan, Scholarship Opportunities, Employee Relief Fund, and more
• Life Insurance + Short/Long-Term Disability coverage

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.