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Firstsource

Customer Service Representative

Remote, Remo, US

Firstsource is hiring a Customer Service Representative in Remote, Remo, US. Posted September 10, 2026.

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Job at a glance

Company
Firstsource
Location
Remote, Remo, US
Workplace
Remote
Sector
Customer Support
Posted
September 10, 2026

About the job

  • Location: Remote-Work from Home

  • Start Date:  September 21, 2026

  • Pay Rate: $16.00/hour

  • Job Type: Short Term Temporary with opportunity for extension

  • Schedule: Must be flexible to work rotating and shifting schedules between Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST & Sunday 10 AM-3 PM CST

Position Overview

We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will provide exceptional customer service by handling inbound and outbound calls, assisting customers with banking, card-related inquiries, and remittance services. The ideal candidate is a strong communicator, team player, and problem solver who thrives in a fast-paced environment.

Key Responsibilities

  • Handle customer inquiries via phone in a professional and courteous manner.

  • Provide accurate information regarding banking products, card services, and remittance transactions.

  • Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.

  • Document customer interactions and update account information accurately.

  • Follow company policies, procedures, and compliance requirements.

  • Meet quality, productivity, and attendance standards.

  • Collaborate with team members and support departmental goals.

Required Qualifications

  • High school diploma or equivalent.

  • Previous remote work experience required.

  • Minimum 6 months of call center experience.

  • Minimum 6 months of remote/work from home experience.

  • Excellent communication, interpersonal, and active listening skills.

  • Strong comprehension and problem-solving abilities.

  • Basic knowledge of banking products and card services.

  • Basic knowledge and understanding of remittance processes.

  • Ability to work flexible and shifting schedules.

  • Self-motivated with the ability to work independently and as part of a team.

  • Basic computer and data entry skills.

Preferred Qualifications

  • Previous experience in banking, financial services, or customer support environments.

  • Experience handling high-volume customer interactions.