Spa Attendant

About the job

Responsible for maintaining the Spa areas and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery of exceptional service is paramount.

Responsibilities

• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.

• Initiate and engage in conversations in a professional and friendly manner.

• Oversees attendant/receptionist employee relations, training, product levels, service standards and linen running for both male and female spa facilities.

• Hold the attendant staff and receptionist staff accountable for the Spa SOP standards of cleanliness and service.

• Works with management to ensure all linen, spa, and fitness inventory are at proper par levels.

• Ensures confidentiality with respect to guest and employee information.

• Assist Spa Attendants and Receptionist with guest experience, answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.

• Assist supervisors in creating schedules to ensure appropriate staffing levels according to business volumes, i.e. special events, holidays, weekends, groups, etc.

• Acts as a resource between employees and spa manager to resolve work related conflicts. Reviews and determines appropriate resolution ensuring policy and procedures are consistently followed.

• Handles guests with problems prior to a supervisor intervention

• Maintain knowledge and understanding of treatments/physiological effects/contraindications.

• Maintain spa facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).

• Uphold spa décor by maintaining the set-up and cleanliness of the area.

• Give tours and describe the spa facility to all guests entering the facility.

• Provide beverage service to all guests

• Handles guest requests and questions in a calm, professional, and courteous manner.

• Ensures guests services are started on time, and all tickets are closed out properly.

• Communicate and describe in an articulate manner the spa offerings and their benefits

• Comfortable around guests in a state of undress.

• Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)

• Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude.

• Maintain a clean, safe, stocked and well-organized work area

• Assist in all areas of the spa operation as directed by management

• Perform other tasks as assigned by Manager or Supervisor.

Waage: $15.00 per hour

Qualifications

• Previous Spa experience Recommended (1-2 year minimum)

• Must be able to read, write and interpret Spa related terminology including the various treatment modalities, equipment, and products.

• High school diploma or equivalent

• Excellent, reading writing and oral proficiency in the English language

• An energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

ADDITIONAL REQUIREMENTS

• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility.

• Fast paced environment

• Multiple tasks to be handled under time constraint.

• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.

• Must be able to speak, read, write and understand English.