Referral Coordinator

About the job

Job Summary

The Referral Coordinator facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).

Reports to: Office Manager

FLSA: Non-exempt

Job Requirements

Minimum Education

High school diploma or equivalent - Required

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Certifications:

BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)

Minimum Work Experience

2 years Medical Office experience Preferred

Experience with Medical Referrals Preferred

Essential Functions

Processes all insurance referrals and/or pre-certifications.

Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.

Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.

Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.

Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.

Greets visitors and communicates with patients and providers.

Nonessential Functions

Performs other duties as assigned

Functional Demands

Populations Served

X Does not treat or care for patients.

□ Neonate (□ Infant (□ Early Childhood (1 year and □ Late Childhood (5 years and □ Adolescent (13 and □ Young Adult (17 to □ Middle Adult (30 years to □ Older Adult (>60 years)

Protected Health Information

Type of Protected Information Accessed:

X Demographic

X Clinical

X Insurance

X Financial

X Complete Medical Record

Bloodborne Pathogens Exposure

While performing this job, occupational exposure is not present for all employees

Physical Requirements - Physical Dexterity and Effort: Rarely Bending/Stooping □ rarely, □ occasionally, X frequently, □ constantly

Climbing □ rarely, X occasionally, □ frequently, □ constantly

Keyboard Data Entry □ rarely, □ occasionally, □ frequently, X constantly

Kneeling X rarely, □ occasionally, □ frequently, □ constantly

Lifting/Moving Patients X rarely, □ occasionally, □ frequently, □ constantly

Reaching □ rarely, X occasionally, □ frequently, □ constantly

Repetitive Foot/Leg Movements X rarely, □ occasionally, □ frequently, □ constantly

Repetitive Hand/Arm Movements □ rarely, □ occasionally, □ frequently, X constantly

Running X rarely, □ occasionally, □ frequently, □ constantly

Sitting □ rarely, □ occasionally, □ frequently, X constantly

Squatting X rarely, □ occasionally, □ frequently, □ constantly

Standing X rarely, □ occasionally, □ frequently, □ constantly

Walking X rarely, □ occasionally, □ frequently, □ constantly

Pushing / Pulling: 0-25 lbs. X rarely, □ occasionally, □ frequently, □ constantly

Pushing / Pulling: 26-75 lbs. X rarely, □ occasionally, □ frequently, □ constantly

Pushing/Pulling: over 75 lbs. X rarely, □ occasionally, □ frequently, □ constantly

Lifting/Carrying (non-patient) : 0-25 lbs. X rarely, □ occasionally, □ frequently, □ constantly

Lifting/Carrying (non-patient) : 26-75 lbs. X rarely, □ occasionally, □ frequently, □ constantly

Lifting/Carrying (non-patient) : over 75 lbs. X rarely, □ occasionally, □ frequently, □ constantly

Visual Acuity, Hearing and Speaking: Rarely Audible Speech □ rarely, □ occasionally, □ frequently, X constantly

Hearing Acuity □ rarely, □ occasionally, □ frequently, X constantly

Smelling Acuity X rarely, □ occasionally, □ frequently, □ constantly

Taste Discrimination X rarely, □ occasionally, □ frequently, □ constantly

Vision: Depth Perception □ rarely, □ occasionally, □ frequently, X constantly

Vision: Distinguish Color X rarely, □ occasionally, □ frequently, □ constantly

Vision: Seeing Far □ rarely, □ occasionally, □ frequently, X constantly

Vision: Seeing Near □ rarely, □ occasionally, □ frequently, X constantly

Biological: Rarely Biohazardous waste/ hazards X rarely, □ occasionally, □ frequently, □ constantly

Blood and/or bodily fluids X rarely, □ occasionally, □ frequently, □ constantly

Communicable diseases/pathogens X rarely, □ occasionally, □ frequently, □ constantly

Chemical: Rarely Asbestos or lead X rarely, □ occasionally, □ frequently, □ constantly

Cytotoxic Chemicals X rarely, □ occasionally, □ frequently, □ constantly

Dust X rarely, □ occasionally, □ frequently, □ constantly

Hazardous Chemicals X rarely, □ occasionally, □ frequently, □ constantly

Gases/Vapors/Fumes X rarely, □ occasionally, □ frequently, □ constantly

Hazardous Medication X rarely, □ occasionally, □ frequently, □ constantly

Latex X rarely, □ occasionally, □ frequently, □ constantly

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Additional Information

• Job Identification: 357670
• Job Category: Revenue Cycle Management
• Posting Date: 2026-10-01
• Job Schedule: Part time
• Locations: 185 Hospital Rd, Winchester, TN, 37398, US
• FTE: 0.001 - PRN/OnCall (PRN)
• Career Site Category: Administrative Support
• Position Type: Primary
• Facility Name: Highpoint Health - Winchester with Ascension Saint Thomas