About the job

Call Center Representative

Earn $20/hr in a full-time, 100% remote W-2 role helping members get the care they need. You’ll handle inbound and outbound calls, book and confirm appointments, follow up when visits are missed, and keep scheduling systems accurate so members can take the next step in their care.

We’re hiring for 7 openings for U.S.-based bilingual Spanish/English representatives who like clear tasks, stable work, and follow-through.

Role Snapshot

• Pay: $20/hr

• Location: Remote, U.S.-based

• Type: Full-time, W-2 employment

• Benefits: Health, dental, vision, PTO, paid holidays

• Equipment: Provided

What You’ll Do

• Make outbound calls to book appointments

• Take inbound calls from members

• Confirm appointments and follow up on missed visits

• Update scheduling systems quickly and accurately

• Escalate urgent member needs when they come up

What You’ll Need

• Fluency in Spanish and English

• 1+ year of call center, scheduling, or customer service experience

• Must be based in the U.S.

• Reliable, on-time work habits

• Comfort working remotely while staying focused on accurate, timely follow-through

Why This Role Matters

Your calls help members access care. You’ll own the first step: making sure appointments are booked, confirmed, followed up on, and escalated when needed.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.

Apply now and get a response within 24 hours.