SBU System Support Analyst II

About the job

Evaluate business requirements and models data and/or system requirements. Analyze and document business problems of moderate complexity. Develops test plans and tests and approves new system behaviors. As a Systems Support Analyst (SSA) supporting the Forms & Output Delivery portfolio , you will serve as the essential domain and technical liaison across Personal Lines product programs. In this space, you will specialize in pre-bind and post-bind form generation, output publishing pipelines, and regulatory/statistical data integrity. Working closely with Product Owners, Compliance, Forms Analysts, and Engineering squads, you will analyze state and countrywide rule rollouts, troubleshoot print and data distribution pipelines, and validate policy outputs from quote creation through issuance and reporting. Pre-Bind Forms Modernization & UI Integration: Support quote-and-bind platforms across current rating programs by defining and testing print logic, screen displays, and dynamic templates for Quote Summaries, Applications, Package Selection forms, and Endorsement Coverage Confirmations (ECC). Translate state regulatory mandates and product feature rollouts into precise form triggers, suppression rules, and variable tag requirements. Bachelor`s degree in business or technical discipline or equivalent experience. Minimum of 3 years related experience. General knowledge of business operations, objectives and strategies as well as business process and information flow. General knowledge of IT concepts, strategies and methodologies. General knowledge of diverse technologies and new and current architectures. General understanding of re-engineering issues and challenges. Skills in object, data and/or process modeling; financial analysis and planning; business process design. Negotiation skills; oral and written communication skills. We value candidates with experience in AI tools and techniques, such as prompt engineering, output validation, and AI fundamentals. However, this is not a requirement—we welcome candidates eager to develop these skills