Senior IT&S Technician - Executive Technology

About the job

Job Description

Provide white-glove desktop and endpoint support to senior executives and leadership at the 59th Street office. The Senior Technician serves as the primary on-site technology resource, delivering high-touch, reliable support while maintaining a professional executive-ready presence. This role is primarily focused on desktop and device support, with a working knowledge of AV and collaboration tools to assist with executive meeting environments.

Job Responsibility

• Deliver hands-on, white-glove technology support for executives across Windows and macOS platforms, including hardware, software, and connectivity troubleshooting.

• Manage end-to-end device lifecycle: provisioning, imaging, deployment, and retirement of executive endpoints.

• Perform endpoint management tasks including patching, compliance monitoring, and software deployment via enterprise tools (e.g., Microsoft Intune).

• Support executive mobile devices (iOS/Android), peripherals, and accessories.

• Maintain accurate asset records, documentation, and support procedures for executive technology environments.

• Provide first-level support for executive conference rooms and huddle spaces, including video conferencing setup and troubleshooting (Microsoft Teams, Zoom).

• Conduct pre-meeting room checks to ensure all technology is functional ahead of high-priority meetings.

• Escalate complex room system issues to the Enterprise Collaboration team as needed.

• Operate within established SLAs, ticketing standards, and service protocols while maintaining thorough ticket documentation.

• Maintain a calm, professional, and solutions-focused approach in high-pressure, executive-facing situations.

• Collaborate with the broader Executive Technology team and participate in knowledge-sharing and process improvement efforts.

Job Qualification

•Associate's Degree required, or equivalent combination of education and related experience. •3-5 years of relevant experience, required.

HIGHLY PREFERRED

• Prior executive or VIP support experience preferred.

• Proficiency troubleshooting hardware, software, and connectivity issues across Windows 11 and macOS.

• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive) and enterprise endpoint management tools.

• Experience with MDM platforms such as Microsoft Intune or VMware Workspace ONE, Jamf Cloud.

• Familiarity with video conferencing platforms (Teams, Zoom) and conference room AV setups.

• CompTIA A+ or equivalent certification.

• Experience using an ITSM platform such as ServiceNow.

• Strong customer service orientation with a polished, executive-ready presence and excellent communication skills.

*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Additional Information

• Job Identification: 193056
• Job Category: Infrastructure and Service Delivery
• Posting Date: 2026-09-22
• Job Schedule: Full time
• Locations: 130 East 59th Street, New York, NY, 10022, US ()
• Minimum Salary/Range:* 58,540.0000
• Maximum Salary/Range:* 92,650.0000
• Shift: Days
• Shift Begin Time: 9:00 AM
• Shift End Time: 5:00 PM
• Schedule: Full Time