Call Center Associate

About the job

The Call Center Associate communicates with patients, hospital staff and family members to understand and provide guidance and recommendations during the selection of meals that meet the nutritional/dietary requirements of the patient. The position uses multiple computer applications to place and verify patient meal orders. Performs other duties within the Food & Nutrition Department as assigned.

FTE: 1.0; 40 hours per week

Work Schedule: 630am-3pm; Shifts Monday-Friday will vary based on business needs; Required to work every other weekend and every other holiday.

Required Qualifications:

• Experience: 1 year of customer service experience required

Salary Rate: $20.27/hour

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

Additional Information

• Job Identification: 123629
• Job Category: Nutrition Services
• Posting Date: 2026-09-25
• Work Schedule: Position works 10 shifts over 14 day/2 week pay period. Includes every other weekend and every other holiday.

Hours: 6:30am-3:00pm

• Hours Per Week/FTE: 40 hrs weekly / 1.0 FTE
• Union (if applicable): Regions AFSCME Service Workers
• Job Shift: Day
• Position Type: Full-time regular
• Department: Nutrition Services
• Pay Range: $20.27/hour
• Pay Range Statement: Compensation is based on the level and requirements of the role. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).
• Overtime Eligibility Status: Non-Exempt