Technology Operations Analyst 2 - Identity & Access Management (IAM) Analyst

About the job

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for an Identity & Access Management (IAM) Analyst in Chandler, AZ (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

• 1–3+ years of Information Security, Technology Operations, or IAM-related experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 2+ years of experience in identity and access management, including one or more of the following:
• Access provisioning or request fulfillment
• De-provisioning
• Access certification or review support
• Authorization or authentication support Desired Skills & Experience
• Hands-on or operational experience with IAM platforms such as SailPoint, Okta, CyberArk, Ping, or Microsoft Entra ID.
• Familiarity with security and compliance frameworks (ISO, NIST, SOX, PCI) and how they apply to access controls.
• Experience working in a queue-based, ticket-driven support environment.
• Ability to follow standardized procedures while identifying when escalation is required.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Customer service orientation with a focus on accuracy, responsiveness, and professionalism.
• Intermediate proficiency with Microsoft Office tools (Outlook, Excel, Word, PowerPoint).
• Foundational understanding of authentication and identity standards such as LDAP, SAML, OAuth, OpenID Connect, and SCIM.
• Willingness and ability to adapt to changing responsibilities across IAM operational functions.

What You Will Be Doing

• Hands-on or operational experience with IAM platforms such as SailPoint, Okta, CyberArk, Ping, or Microsoft Entra ID.
• Willingness and ability to adapt to changing responsibilities across IAM operational functions.
• Foundational understanding of authentication and identity standards such as LDAP, SAML, OAuth, OpenID Connect, and SCIM.
• Intermediate proficiency with Microsoft Office tools (Outlook, Excel, Word, PowerPoint).
• Customer service orientation with a focus on accuracy, responsiveness, and professionalism.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Ability to follow standardized procedures while identifying when escalation is required.
• Experience working in a queue-based, ticket-driven support environment.
• Familiarity with security and compliance frameworks (ISO, NIST, SOX, PCI) and how they apply to access controls.