Program Manager I

About the job

Provides project management support, consultation, and program management to field partners, agents, and regional leadership across the countrywide organization. Delivering services to business partners by leveraging resources; implementing production, productivity, quality, and customer-service standards; paying and resolving partner payment and enrollment issues; completing partner audits; identifying trends in partnership quality and conversion; determining system improvements (including CRM/Salesforce and Power BI); and implementing change. 1. Operational Strategy. Develops and oversees the operational strategy for the program, ensuring alignment with broader organizational goals. Identifies immediate and long-range needs related to partnership development, compensation, and compliance. Collaborates with internal stakeholders — including regional leadership, agents, department managers, and executives — to ensure the program supports field and growth objectives. Manages the partner compensation and payment process end-to-end, ensuring accuracy, timeliness, and resolution of any payment or registration issues to maintain strong partner relationships. Prepares and delivers presentations on program direction, performance, and strategic recommendations to senior leaders and regional stakeholders. Manages vendor and partner relationships supporting the program, with accountability for budgets and low-to-moderate operational complexity. Bachelors degree or equivalent experience 5-7 years experience working in corporate real estate or workplace services environment Knowledge of business functions, operations, objectives and strategies Project management skills, to include planning and execution; ability to assume role as project lead; lead projects within aggressive timeframes Consulting and influencing skills to bring multiple stakeholders to agreement and advocacy Ability to get work done through others, communicate effectively, plan/organize work, analyze and solve problems and focus on the larger picture