Technical Support Specialist 3

About the job

The Tech Support Specialist 3 performs advanced technical work that requires independent judgment, initiative, and a strong understanding of complex IT systems. This role supports, maintains, troubleshoots, and enhances the office’s technology infrastructure. This is an at-will position. Key Responsibilities • Independently diagnose and resolve advanced technical issues involving hardware, software, operating systems, networks, servers, cloud services, telecommunications, storage systems, mobile devices, and security technologies. • Plan, implement, configure, administer, and optimize IT systems and services to ensure reliability, performance, and security. • Evaluate existing and emerging technologies, identify office needs, and recommend solutions related to hardware, software, network infrastructure, security, and overall technology lifecycle management. • Serve as a senior technical resource and escalation point for office staff and tech support personnel. • Administer and support core systems including: o Network infrastructure o Windows servers and Active Directory o Microsoft 365 and Azure o Virtual desktop systems o VPN services o Storage and backup systems and archival workflow o Mobile device managment o Network cameras and physical network hardware o Conference room technology and end‑user devices • Lead or participate in technical projects such as system implementations, upgrades, migrations, and technology deployments. • Provide technical guidance, training, and mentoring to junior support staff. Coordinate work with vendors, contractors, and other technical resources. • Monitor systems and infrastructure to identify performance, availability, capacity, configuration, and security issues and take corrective action. • Analyze recurring technical incidents to identify root causes and implement permanent or preventative solutions. • Work with limited supervision, evaluating complex technical issues, prioritizing multiple tasks, and implementing solutions that balance security, reliability, performance, operational needs, and cost. • Handle sensitive and confidential information while maintaining strict security, access controls, and data protection practices. • Participate in the development and implementation of technical standards, procedures, configurations, and best practices. • Develop and maintain technical documentation, system diagrams, configuration records, procedures, inventories, and knowledge-base resources. • Participate in emergency response, disaster recovery, business continuity, and technology recovery activities. • Maintain awareness of emerging technologies, cybersecurity threats, vulnerabilities, and industry practices and recommend improvements when appropriate.