Customer Field Operations Technician I, II, or III - Wilmington, NC

About the job

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, October 2, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

NOTES:

Selected candidate must reside within 30 minutes from the Ops Center.

Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a level I, II, or III

This position is responsible for performing all duties associated with and related to the safe, efficient and cost-effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49CFR Part 192 and Piedmont Natural Gas policies and procedures. This position performs a variety of activities associated with service installation and maintenance and unregulated activities. Specific duties include but not limited to utilization of computers and computer order / record keeping systems, working service orders associated with current required operator qualifications.

Responsibilities & Duties:

• Perform meter turn-ons and turn-offs

• Delivers disconnect notifications to customers

• Read customer meters

• Install meters and meter sets, may include industrial meters

• Light pilots, test and inspect appliances and gas equipment to ensure proper operation

• Perform farm tap maintenance

• Remove meters

• Respond to high bill requests by performing dial tests, appliance and filter checks

• Meet with customers regarding line relocates

• Change out meters related to the sample testing program

• Repair water heaters, appliances, etc. (Install if licensed)

• Monitor for meter tampering; ensure meters are securely installed

• Monitor atmospheric corrosion and paint as needed

• Locate gas lines

• Inspect/maintain farm tap stations

• First Responder to emergency/leak calls; evaluate and grade leaks

• Assist in training service apprentices

• Assist O&M group with line repairs

• May performs leak surveys

• Assist other departments as needed

• Clear pipelines

• Repair/install temporary clamps on steel risers

• Repair damaged ½” and ¾” plastic services

• Bar test to evaluate and grade underground gas leaks

• Prepare unregulated estimates and maintain computer record keeping

• Perform other duties as assigned

Basic/Required Qualifications for Tech I & Tech II

• High school diploma or GED.

Basic/Required Qualifications for Tech III

• High school diploma or GED.

• 3 years related work experience

Desired Qualifications:

• Possess and maintain a valid driver’s license

• Basic computer knowledge working in a Windows environment

• Demonstrated mechanical aptitude

• Two-year degree and or Technical Certifications

• Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for Piedmont Natural Gas Business purposes

• Experience in Customer Service

• Demonstrated effective communication (verbal and written) and interpersonal skills

• Safety awareness

Physical Requirements:

• Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.

Specific Requirements:

• This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.

• Perform on call duty as scheduled/assigned

• Weekend and evening work as required and is subject to overtime and some rotating shifts. Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.

Working Conditions:

• Field Mobility Classification - Work location is highly mobile, working at various facilities or field locations with occasional onsite meetings after the onboarding period. Employee must live within a reasonable commute to the posted reporting location, not greater than 50 miles one way

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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