Registration Specialist I

About the job

Schedule:

Monday–Friday | 7:00 AM – 4:00 PM

Location: Onsite

Position Overview

This role supports a busy Primary Care Residency Clinic with approximately 70 providers at various stages of training and development. The clinic serves up to 200–220 patients per day, requiring a highly organized, customer-focused professional who thrives in a fast-paced healthcare environment.

As a Registration Specialist, you will be the first point of contact for patients and play a critical role in ensuring smooth patient flow, accurate registration, and optimal clinical and financial outcomes.

Key Responsibilities

• Check in patients and facilitate patient flow from entry to destination in a timely, accurate, and professional manner

• Verify and update insurance, demographic, and financial information

• Manage medical records, scanning forms, referrals, DME, and Luma-related tasks

• Enter and validate charges in appropriate systems and collect required payments

• Schedule appointments and interview patients to obtain necessary medical information

• Explain departmental and hospital charges, policies, and procedures

• Answer incoming calls and direct patients and visitors appropriately

• Support high-volume clinic operations (up to 220 patients per day)

• Collaborate closely with providers and staff in a team-based environment

Skills for Success

• Experience with Cerner (preferred)

• Prior medical or healthcare experience strongly preferred

• Knowledge of insurance verification and coverage interpretation

• Strong computer skills; ability to quickly learn new systems

• Willingness to learn, adapt, and assist where needed

• Ability to work efficiently in a fast-paced, high-volume setting

• Excellent communication, organization, and customer service skills

Education & Qualifications

• High School Diploma or GED required

• Relevant experience in a healthcare setting preferred

• Ability to learn and retain medical coding concept

• ICD-10 and CPT knowledge preferred

• Familiarity with medical terminology and clinical workflows preferred

• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Onboarding & Training

• Onboarding will include a combination of virtual training classes and hands-on, on-the-job training

• Ongoing support provided by a collaborative and experienced team

Team Culture

We are a close-knit, supportive team that works well together and values collaboration, flexibility, and mutual support in delivering excellent patient care.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.

• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.

With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.

• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.