Hilton Grand Vacations
Guest Reception Representative
Job at a glance
- Employment
- Full-time
- Sector
- Administrative & Office
- Posted
- Sep 16, 2026
- First found
- Sep 19, 2026, 1:05 PM ET
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About the job
As a Guest Reception Representative, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere. Your role is crucial in ensuring a seamless and memorable experience for our guests, from check-in to check-out. You will have the opportunity to work in a vibrant and diverse team, contributing to the overall success of our resort.
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Greet and welcome guests, ensuring a friendly and efficient check-in process.
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Answer guest inquiries and provide accurate information about resort amenities and local attractions.
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Process guest reservations, handle payments, and manage guest accounts.
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Address guest requests and concerns promptly, ensuring a high level of satisfaction.
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Maintain a clean and organized reception area, ensuring a pleasant guest experience.
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Collaborate with other departments to coordinate guest services and special requests.
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Handle guest feedback and suggestions, contributing to continuous improvement.
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Stay updated on resort promotions and packages to offer guests the best options.
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Assist with basic administrative tasks, such as filing and record-keeping.
