Front Desk / TAP Data Entry Specialist

About the job

Location: Minot AFB, North Dakota Schedule: Full-time, Monday–Friday, 0730–1630 (up to 40 hours/week)

Position Summary

Provides front desk customer service and administrative support for the Military & Family Readiness Center, with primary responsibility for Transition Assistance Program (TAP) data entry, records management, and customer intake in support of Air Force personnel and families.

Key Responsibilities

• Greet visitors and answer telephone inquiries; refer customers to appropriate M&FRC staff

• Perform TAP data entry and maintain individual customer records using AFFIRST and related systems

• Prepare, edit, and proofread correspondence, reports, and administrative documents

• Maintain office files, records, and calendars in accordance with Air Force records management requirements

• Process incoming and outgoing correspondence, mail, and electronic communications

• Maintain appointment schedules and customer intake documentation (e.g., Statements of Understanding)

• Requisition office supplies and assist with time and attendance documentation

• Serve as primary records custodian for M&FRC

Required Qualifications

• Proficiency with Microsoft Word, Excel, Access, and Outlook

• Strong written and verbal communication skills with attention to detail

• Ability to provide professional customer service using tact and courtesy

• Knowledge of administrative and clerical procedures; familiarity with Air Force terminology preferred

• Ability to obtain base access and pass required background checks