Servicing Ops Specialist

About the job

As the Loan Servicing Operations Specialist you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

Primary responsibilities include

• Performs clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment.
• Applies various learned methods, procedures and knowledge of the business unit's product(s) and application(s) to perform tasks.
• Works independently most of the time, performs basic research tasks and problem solving in assigned areas.
• Ensures work complies with departmental procedures, applicable regulations, risk policies and SLA(s).
• Performs basic data entry tasks, compile simple data elements and perform routine math calculations.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications

• High School Diploma/GED Required

• Preferred Qualifications

• 2 - 4 years experience of working in an operations environment

• Basic knowledge of accounting; i.e. how the correction will affect an account

• Strong ability to multi-task & strong organizational skills

• Strong written/verbal communication skills

Hours & Work Schedule

• Hours per Week:  40
• Work Schedule: Monday-Friday 8:30am-5:00pm (100% in office)

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Additional Information

• Job Identification: 49528
• Job Category: Servicing & Operations
• Posting Date: 2026-10-08
• Job Schedule: Full time
• Locations: One Citizens Bank Way, Johnston, RI, 02919, US ()
• Working Hours: 40
• Career Site Category: Operations